Customer Success Manager

Job description

Location: New York, New York

The Campaign & Account Manager (CSM) is responsible for direct interaction with customers to help them take advantage in the best possible way of Fanplayr’s solutions.

The CSM is responsible for the execution of customers’ campaigns and is committed to developing and achieving customer objectives through campaign execution and optimizations leveraging our service.

The CSM is in charge of customers’ on-boarding and retention, delivering profitable campaigns for both the customers and Fanplayr.

The CSM is a leading expert in data analysis, digital and performance marketing and all Fanplayr’s tools, and he/she supports the customers with his/her know-how.

The CSM will initially report functionally to the Head of Customer Success for the region of operations and to the CEO for operational matters.

Position is based at our Office located in New York (NY)

Responsibilities

  • Achievement of Company’s customers on-boarding and retention targets, including regular reporting on performance to colleagues in Fanplayr’s management team
  • Maintain current key customer relationships and expand the business at existing customers where Fanplayr has a footprint
  • Work closely with Sales team to seamlessly transition newly acquired customers into profitable long-term clients, especially taking care of customer needs and inputs for the definition of campaign strategies
  • Analyze all relevant data to define campaign proposals that will suit the need of customers while meeting their goals
  • Create and manage all campaigns for the customers within the region
  • Keep a constant monitoring and reporting to clients on the performance of each account, utilizing state-of-the-art analytics techniques to identify and exploit improvement opportunities, while keeping the whole campaign aligned with the customer’s marketing strategy.
  • Building and maintain strong, long-lasting customer relationships and serving as customers' primary contact by providing them with insight and advice regarding every aspect of their account and campaigns.
  • Help train new hires in the Customer Success area

What we offer

  • Position is based at our Office located in New York (NY)
  • Medical, vision, dental and other benefits

Traits we are looking for

  • Passion for the digital world
  • Strong analytical skills and mindset
  • Good communication capabilities at various levels of organizations
  • Proactivity
  • Willingness to learn and improve on a daily basis

Requirements

  • Excellent English language skills (written/spoken); other languages a plus
  • Advanced proficiency in Excel and PowerPoint
  • 2+ years’ experience in digital roles
  • Availability to travel worldwide to meet clients and attend training.

Nice to have

  • Experience in creative design / Photoshop
  • Spanish / Italian / Japanese / Portuguese language skills
  • Experience in personalization and CRO techniques