Jobs @ Fanplayr

Campaign & Account Manager

Also posted here.

Fanplayr - Menlo Park, CA
Job Summary

Fanplayr in Brief

Fanplayr’s Data Platform for eCommerce provides real-time intelligence and actionable insights to eCommerce retailers and service providers, enabling behavioral targeting of visitors whilst they are shopping online. Fanplayr’s service empowers merchants to ‘Convert more eCommerce Visitors using Personalized Real-time Targeting’. Fanplayr’s onsite conversion service generates significant uplifts to Conversion Rates, Average Order Value, Revenue per Visit and new Customer Acquisition Rates.

Fanplayr is a privately held company with headquarters in Menlo Park, California and offices in Buenos Aires, Milan, and Tokyo. More information is available at http://www.fanplayr.com.

Fanplayr is currently experiencing a period of rapid growth globally with enterprise accounts, such as Guess, Alitalia, and KIKO – with sales motions under active consideration at many other global brands.

Campaign & Account Manager: Position Summary

The Campaign & Account Manager (CAM) is responsible for direct interaction with customers to help them take advantage in the best possible way of Fanplayr’s solutions.

The CAM is responsible for the execution of customers’ campaigns and is committed to developing and achieving customer objectives through campaign execution and optimizations leveraging our service.

The CAM is in charge of customers’ on-boarding and retention, delivering profitable campaigns for both the customers and Fanplayr.

The CAM is a leading expert in data analysis, digital and performance marketing and all Fanplayr’s tools, and he/she supports the customers with his/her know-how.

The CAM will initially report functionally to the Global Head of Campaign Management (based in Milan), and to the CEO for operational matters.

Responsibilities and Duties

Achievement of Company’s customers on-boarding and retention targets, including regular reporting on performance to colleagues in Fanplayr’s management team

Maintain current key customer relationships and expand the business at existing customers where Fanplayr has a footprint

Work closely with Sales team to seamlessly transition newly acquired customers into profitable long-term customers, especially taking care of customer needs and inputs for the definition of campaign strategies

Analyze all relevant data to define campaign proposals that will suit the need of customers while meeting their goals

Create and manage all campaigns for the customers within the region

Keep a constant monitoring and reporting to clients on the performance of each account, utilizing state-of-the-art analytics techniques to identify and exploit improvement opportunities, while keeping the whole campaign aligned with the customer’s marketing strategy

Building and maintain strong, long-lasting customer relationships and serving as customers' primary contact by providing them with insight and advice regarding every aspect of their account and campaigns

Help train new hires in the Account & Campaign Management area

Qualifications and Skills

Traits we are looking for

  • Passion for the digital world
  • Strong analytical skills and mindset
  • Good communication capabilities at various levels of organizations
  • Proactivity
  • Willingness to learn and improve on a daily basis

Requirements

  • Excellent English language skills (written/spoken); other languages a plus
  • Advanced proficiency in Excel and PowerPoint
  • 2+ years’ experience in digital roles
  • Availability to travel worldwide to meet clients and attend training, including an initial training period of at least 2 weeks in our Milan office.

Nice to have

  • Experience in creative design / Photoshop
  • Spanish / Italian / Japanese / Portuguese language skills
  • Experience in personalization and CRO techniques

Benefits

What we offer

  • Position is based at our Office located in Menlo Park (CA)
  • Medical, vision, dental and other benefits

Job Type: Full-time